It's one of those things that everyone with a blog has read about at least 100 times already, this whole "be authentic" thing. It was a trendy thing that actually started out as really great advice, but has been so overused that it's just become something that makes you want to roll your eyes at this point. But let's get back to the nugget of good advice that it all started with. In my opinion, the true … [Read more...] about The ONLY Honest Way to Connect to Your Readers & Customers
I hope you had a wonderful holiday! First, I want to say something to those of you receiving this in your inbox. It's been almost a year since I wrote here, and for that I apologize. (You'll learn more about that if you keep reading...) But you DID in fact, voluntarily subscribe to receive these emails from me. I am not spamming you, and I want to let you know that if you choose to unsubscribe, I totally understand. … [Read more...] about It’s Time To Start Thinking About 2013
All through college, I'd been working full-time for Neopets, Inc. as their Senior Site Monitor. Back then, Neopets had been pretty new, and contrary to what you might believe, was originally created for college kids to have a place to let off some steam. In those days (before "lawyerbot", if you're familiar), we used trial-and-error to figure out how to deal with issues that were highly sensitive. We also had a … [Read more...] about Managing an Online Kids’ Community? 5 Things to Remember
I posted this tweet earlier this morning that received not one, but two good questions from @UnKit, and I decided to take it to the blog. She said, "Censor, or not to censor, that is the question." I've seen this problem crop up a lot, and my answer to her was very simple (thanks, 140) so I figured I'd elaborate on it here, since it flows with my previous post. Mediation vs. Parenting If someone comes in and … [Read more...] about To Censor, Or Not To Censor?
Oh, have I had my share! I've dealt with people who seem to have a sole purpose of driving me crazy, people who genuinely want the best for the community but would rather gang up on me than talk to me one-on-one, and people who just seem to want to see how far they can push me. I spoke briefly about this in my session at Blog World, and it's gotten me thinking even more about it. The bottom line? Every community … [Read more...] about How To Deal With Negative Ned/Nancy In Your Community
I feel the need to do this massive recap post, but it's probably more likely I'll just spend my time gushing, so if that's not what you're looking for, I make no apologies anyway. Blog World Expo: New York Style First, I have to say that the Blog World team is and always has been fantastic to me. Deb Ng, Rick Calvert, Dave Cynkin, and all the staff are just great people in general, but the fact that they have faith … [Read more...] about Blog World Expo NY 2011 – Wow!