All through college, I'd been working full-time for Neopets, Inc. as their Senior Site Monitor. Back then, Neopets had been pretty new, and contrary to what you might believe, was originally created for college kids to have a place to let off some steam. In those days (before "lawyerbot", if you're familiar), we used trial-and-error to figure out how to deal with issues that were highly sensitive. We also had a … [Read more...] about Managing an Online Kids’ Community? 5 Things to Remember
I posted this tweet earlier this morning that received not one, but two good questions from @UnKit, and I decided to take it to the blog. She said, "Censor, or not to censor, that is the question." I've seen this problem crop up a lot, and my answer to her was very simple (thanks, 140) so I figured I'd elaborate on it here, since it flows with my previous post. Mediation vs. Parenting If someone comes in and … [Read more...] about To Censor, Or Not To Censor?
Oh, have I had my share! I've dealt with people who seem to have a sole purpose of driving me crazy, people who genuinely want the best for the community but would rather gang up on me than talk to me one-on-one, and people who just seem to want to see how far they can push me. I spoke briefly about this in my session at Blog World, and it's gotten me thinking even more about it. The bottom line? Every community … [Read more...] about How To Deal With Negative Ned/Nancy In Your Community